How subscribing works
Every paid Terrapin subscription, from a single app to a platform, follows the same steps, so you always know what comes next and which document to expect.
- Show interestChoose users, locations and setup on the product page, or contact sales.Not an order
- Requirement discussionWe understand your processes, users and locations and suggest the right product.Call or meeting
- ProposalScope, plan, subscription fee, implementation and taxes, in writing.Document
- Purchase agreementSigned by you and Terrapin; it confirms the subscription and these terms.Signed
- Sales orderTerrapin confirms exactly what you bought and the subscription dates.Issued by Terrapin
- Proforma invoiceA request for payment based on the sales order, with taxes.Pay against this
- Payment and receiptYou pay; Terrapin issues a payment receipt.Receipt
- Tax invoiceThe actual GST invoice for your subscription, for your accounts.Final invoice
- Activation and onboardingUsers set up, self-service guidance or implementation starts, and you go live.Go live
The documents you will receive
| Document | When | What it contains | What you do |
|---|---|---|---|
| Proposal | After the requirement discussion | Scope, plan, users and locations, subscription fee, implementation (if any), taxes, validity | Review, ask questions, accept |
| Purchase agreement | When you accept the proposal | Subscription term, scope, prices, payment terms, service and data terms, and these terms and conditions | Sign (e-signature accepted) |
| Sales order | After the agreement is signed | Order number, products, plan, users, locations, start and end dates, amounts | Check the details; quote the order number |
| Proforma invoice | With or after the sales order | Amount payable, taxes, due date and payment details. It is a request for payment, not a tax invoice | Pay by the due date |
| Payment receipt | When payment is received | Amount received, date, payment mode and reference | Keep for your records |
| Tax invoice | After payment, as per GST rules | The actual invoice with GSTINs, tax breakup and invoice number | Use it for your accounts and input tax credit, where eligible |
Free plans
Free plans (for example, 2 users at one location on free apps and the Billing free plan) need no proposal or payment. You accept the terms and conditions when your account is set up. When you add users, locations or features beyond the free plan, the paid steps above apply.
Paying
- Subscriptions are annual and paid in advance against the proforma invoice.
- Pay by bank transfer, UPI or the payment link shared with the proforma invoice. Payment details are on the proforma invoice only; Terrapin never asks for card numbers, passwords or OTPs over chat or phone.
- GST is charged in addition to the fees.
- Third-party usage (WhatsApp, SMS, email, voice, AI, gateway and courier fees) is billed at actuals, separately.
Adding users, locations or products
Need more users, another location or another product during the year? Tell your Terrapin contact. We confirm the change and the amount, then issue a new sales order, proforma invoice, receipt and tax invoice for it.
Renewal
Before your subscription ends, we send a renewal proposal. Once you accept it, the same documents follow: sales order, proforma invoice, payment receipt and tax invoice, so there is no break in service.
Questions
Email sales@terrapintech.org or call +91 8320724089. Please quote your sales order number for anything about an existing subscription.
