WhatsApp support
Two-way WhatsApp conversations that answer customer questions.
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App · SalesAI agentFrom Terrapin CRM
Terrapin AI Support Agent
Customer questions answered on WhatsApp and voice, at any hour
The AI Support Agent answers routine customer queries on WhatsApp and voice, from order status to policies, and hands over to your service team with the full conversation when a person is needed.
What you getFor SMBs
- ✓WhatsApp and voice support
- ✓Answers from your policies and records
- ✓Handover to your team with context
- 2Two users includedThe minimum; add more at any time
- 1yAnnual subscriptionSelf-service setup, or our team implements it
Features
Everything AI Support Agent does for you
Every feature is included in every subscription. You pay only for the number of users.
Voice support
Answers calls and handles common requests by voice.
Knowledge
Answers from your FAQs, policies and product information.
Order and invoice status
Looks up status for verified customers.
Ticket creation
Creates a ticket with the transcript when it can't resolve the query.
Human handover
Passes the conversation to an executive with a summary.
Languages
Answers in the customer's language where supported.
Reports
Questions answered, handed over and resolved, by topic.
Differentiators
What makes Terrapin AI Support Agent different
How the job usually gets done in a small business, and what changes with Terrapin.
Availability
Answers at 11 pm and on Sundays
UsuallyCustomers wait for office hours, or give up.
With TerrapinThe AI agent answers any time, on WhatsApp and voice.
Speed
No queue for simple questions
UsuallyExecutives spend the day on the same five questions.
With TerrapinRoutine questions answered instantly; people handle the rest.
Handover
No repeating the story
UsuallyCustomers explain their problem again to each person.
With TerrapinHandover with the full conversation and a summary.
Consistency
The same correct answer every time
UsuallyAnswers vary by who picks up the phone.
With TerrapinAnswers come from your approved policies and information.
Tickets
Nothing unresolved is lost
UsuallyBots end the chat when they can't help, and the customer is left waiting.
With TerrapinUnresolved queries become tickets with the full transcript.
Is AI Support Agent right for you?
AI Support Agent is for you if this sounds familiar
Eight everyday situations. Tap the ones that sound like your business. If three or more do, AI Support Agent will pay for itself.
Your team answers the same questions all day
An AI agent for the routine ones.
Customers message outside office hours
Answers at any time of day.
Most calls are 'where is my order?'
Order and invoice status for verified customers.
Customers prefer WhatsApp to email
Support where your customers already are.
Support volume spikes during sales or seasons
An agent that handles the peak without hiring.
Customers repeat themselves at every handover
Handover with the full conversation.
Answers depend on who picks up
Answers from your approved information.
You don't know what customers ask most
Reports by topic and outcome.
0 of 8 sound familiar so far.
Pricing
One simple annual price
Built for small and growing businesses that need one job done well, without paying for a full suite.
How to buy
From first look to live, in six clear steps
You always know what happens next, and nothing is final until you sign the agreement and pay.
- Explore
Go through the features, differentiators and FAQs, then get the deck and brochure or chat with us.
- Choose users and show interest
Pick the number of users (2 minimum) and how you want to set up, then click Show interest. This is not an order and the price is not yet final.
Choose users - Requirement discussion
Our sales team reaches out to understand your requirements, suggests the right app or set of apps, and sends you a proposal.
Requirements and proposal - Subscription
Once you accept the proposal, we share the agreement. After it is signed and payment is made, your subscription is issued.
Sign, pay, subscribe - Set up
Self-service setup with step-by-step guidance. Prefer our team to do it? Implementation is a one-time fee based on complexity.
Self-service - Go live and grow
Go live, track results and add users at any time as your team grows.
Add users any time
FAQ
Questions about AI Support Agent
Tap a question to see the answer. Can't find yours?
What can it answer?
Questions covered by your FAQs, policies and product information, plus order and invoice status for verified customers.
What happens when it can't help?
It creates a ticket with the conversation and hands over to your executive with a summary.
Do I need the Customer Service app?
Not required, but recommended so unresolved queries become tracked tickets.
Who pays for WhatsApp and calls?
WhatsApp messages and voice minutes are billed by the providers, outside the subscription.
How is it priced?
An annual subscription that includes two users, the minimum. Add more users at a per-user annual price. See the Pricing section for the amounts.
Is there a monthly plan?
No. The app is sold as an annual subscription only.
How do I buy?
Choose the number of users in Pricing and click Show interest. Our sales team reaches out to understand your requirements, suggests the right app or set of apps, and sends a proposal. Once you accept it, we share the agreement, and your subscription is issued after the agreement is signed and payment is made.
Is the price I see final?
No. Showing interest is not an order and does not guarantee the product will be sold at that price. The final price and scope are set in the proposal after the requirement discussion, and confirmed in the agreement.
Do I need implementation?
Not usually. Setup is self-service with step-by-step guidance. If you would rather have our team set it up, implementation is available as a one-time service. Pricing shows an estimated range; the actual budget is set in the requirement discussion, based on complexity.
Can I move to the full suite later?
Yes. Your records stay in place when you move up to the suite, so there is nothing to migrate.
Start with AI Support Agent
Choose your users and show interest. Our team takes it from there.
