Guided buying
Asks what the visitor needs and recommends the right products.
Skip to contentBrowsing Questions Choice Hours Carts Discounts Insight Team
App · CommerceAI agentFrom Terrapin eCommerce
Terrapin AI Shopping Assistant
An AI assistant that helps every visitor find the right product, and buy it
The AI Shopping Assistant talks to visitors on your store, recommends products from what they need, answers questions within your rules and takes the order.
What you getFor SMBs
- ✓Guided product recommendations
- ✓Answers about products and policies
- ✓Takes the order in the conversation
- 2Two users includedThe minimum; add more at any time
- 1yAnnual subscriptionSelf-service setup, or our team implements it
Features
Everything AI Shopping Assistant does for you
Every feature is included in every subscription. You pay only for the number of users.
Product answers
Answers questions on size, use, compatibility and availability.
Policy answers
Explains delivery, returns and payment options.
Order taking
Adds items to the cart and takes the order in the chat.
Price rules
Negotiates or offers discounts only within the rules you set.
Channels
Works in chat on your store, with voice where configured.
Handover
Passes the conversation to your team when needed.
Insights
What visitors ask for, and what they couldn't find.
Differentiators
What makes Terrapin AI Shopping Assistant different
How the job usually gets done in a small business, and what changes with Terrapin.
Conversion
Visitors become buyers
UsuallyVisitors leave when they can't find the right product.
With TerrapinAn assistant that guides them to it and takes the order.
Availability
A salesperson at any hour
UsuallyQuestions after hours go unanswered.
With TerrapinAnswers and orders at any time of day.
Rules
Discounts within your limits
UsuallyBots offer whatever discount closes the sale.
With TerrapinOffers only within the price rules you set.
Insight
Know what buyers want
UsuallySearch logs tell you little about real needs.
With TerrapinSee what visitors ask for and couldn't find.
Catalogue
Answers from your real catalogue
UsuallyChat widgets know nothing about your products or stock.
With TerrapinAnswers from your catalogue, prices and availability.
Is AI Shopping Assistant right for you?
AI Shopping Assistant is for you if this sounds familiar
Eight everyday situations. Tap the ones that sound like your business. If three or more do, AI Shopping Assistant will pay for itself.
Visitors browse your store but rarely buy
Guided recommendations that lead to the order.
Buyers ask the same product questions every day
Instant answers from your catalogue.
You sell many similar products and buyers get confused
Recommendations from what each buyer needs.
Most store traffic comes after office hours
An assistant that never sleeps.
Many carts are abandoned before payment
Help at the moment of doubt.
Your team gives away discounts too easily
Offers only within your rules.
You don't know what buyers look for and can't find
Insights from every conversation.
You can't staff live chat all day
AI first, your team when needed.
0 of 8 sound familiar so far.
Pricing
One simple annual price
Built for small and growing businesses that need one job done well, without paying for a full suite.
How to buy
From first look to live, in six clear steps
You always know what happens next, and nothing is final until you sign the agreement and pay.
- Explore
Go through the features, differentiators and FAQs, then get the deck and brochure or chat with us.
- Choose users and show interest
Pick the number of users (2 minimum) and how you want to set up, then click Show interest. This is not an order and the price is not yet final.
Choose users - Requirement discussion
Our sales team reaches out to understand your requirements, suggests the right app or set of apps, and sends you a proposal.
Requirements and proposal - Subscription
Once you accept the proposal, we share the agreement. After it is signed and payment is made, your subscription is issued.
Sign, pay, subscribe - Set up
Self-service setup with step-by-step guidance. Prefer our team to do it? Implementation is a one-time fee based on complexity.
Self-service - Go live and grow
Go live, track results and add users at any time as your team grows.
Add users any time
FAQ
Questions about AI Shopping Assistant
Tap a question to see the answer. Can't find yours?
Does it work with my current store?
It works on Terrapin storefronts, using your Terrapin catalogue and orders.
Can it give discounts?
Only within the price rules you set. Anything outside them goes to your team.
What if it doesn't know the answer?
It hands over to your team with the conversation.
Does it support voice?
Chat is standard; voice can be configured. Ask us during the requirement discussion.
How is it priced?
An annual subscription that includes two users, the minimum. Add more users at a per-user annual price. See the Pricing section for the amounts.
Is there a monthly plan?
No. The app is sold as an annual subscription only.
How do I buy?
Choose the number of users in Pricing and click Show interest. Our sales team reaches out to understand your requirements, suggests the right app or set of apps, and sends a proposal. Once you accept it, we share the agreement, and your subscription is issued after the agreement is signed and payment is made.
Is the price I see final?
No. Showing interest is not an order and does not guarantee the product will be sold at that price. The final price and scope are set in the proposal after the requirement discussion, and confirmed in the agreement.
Do I need implementation?
Not usually. Setup is self-service with step-by-step guidance. If you would rather have our team set it up, implementation is available as a one-time service. Pricing shows an estimated range; the actual budget is set in the requirement discussion, based on complexity.
Can I move to the full suite later?
Yes. Your records stay in place when you move up to the suite, so there is nothing to migrate.
Start with AI Shopping Assistant
Choose your users and show interest. Our team takes it from there.
